March twenty five I flew from Austin to Ft Myers with a plane adjust In Charlotte. When reserving my flight I asked for wheelchair guidance. Needed to hunt one particular up in Austin. Was taken to gate 2hours beforehand but was confident there would be support for boarding. Gate was adjusted with no 1 at he desk could uncover no help, and with fantastic problem proceeded to new gate. Once again no support in boarding.
I needed to take a second to connect with out the great client service Connie Sanders with your Dallas Office environment gave my spouse and I in an extremely demanding situation. Connie went earlier mentioned and outside of to guarantee we had been looked after and her standard of attention to repairing our difficulties loaded working day was incredible, she solitary handedly restored my faith within your Business and she deserves congratulations for the get the job done that she does.
Had wonderful consumer service sine one/17. Been pulled off the FRA flight and stayed for two times in Philly. Right now one/19 I will resume my flight to FRA with up to par documentation. To my shock the ticket agent on the sign in counter ended up Definitely rude, not helpful and predicted me to search out my baggage that was checked in about the 17th Which I used to be struggling to retrieve Once i was pulled from the flight on Sunday.
06/18/sixteen – Are a faithful, frequent flyer consumer for over 30 several years. I h ave never noticed these kinds of weak shopper service and apathetic attitudes from AA employees. At this time sitting at Miami International, on a transparent sunny saturday morning, traveling with two youthful children endeavoring to reach Asheville on your Airways (record locator: WCEARA), but our flight to Charlotte was straight away delayed, producing us to miss our flight to Asheville, all other flights are full, we have been sent BACK as a result of protection because your workers within the gate couldn’t (or wouldn’t), help us (which was pleasurable), then needed to run back again Just before we could get into the ticket counter as the flight departure was bumped back again up!
We a short while ago returned from Hayden CO. They were begging for volunteers to give up their seats. We had been told we would receive $seven hundred.00 Just about every and lodge vouchers if we gave up our seats. We immediately volunteered. We were being advised to attend for everyone to board the plane and they would deal with the vouchers.
I'd a very hard encounter nowadays trying to guide an easy journey for my spouse and i from phx to sfo. Originally your website stated their have been no flights. I altered browsers and obtained close to the conclusion with the scheduling but regrettably entered my wife’s benefit range Completely wrong and the website wouldn't allow me to adjust it. Once i went back to start out yet again it experienced a similar Completely wrong number and would not let me continue. I then went to a third browser acquired all the solution to the end and the worth for economy coach arrived up $4258.
Sad to say as a consequence of climate I was not able to get out on the tri cities punctually this earlier 7 days. Nevertheless I'm incredibly annoyed with American Airways client service.
Make sure you ahead me the information for my journey voucher that should be on file. I have lost the first as I had saved it on my other Pc that's getting serviced.
I attempted to make reservations for a nearby resort via your Airline Lodging services just why not try these out to understand that there have been no vacant rooms available. I had been remaining to join the rest of the displaced travellers to rest within the airport terminal on the cot that has a blanket and pillow. I am appalled that during the twenty first Century, I had to practical experience this volume of humiliation.
I'm astonished at The shortage of consumer service at American Airways. I had been a flight attendant for thirty years and took great pride during the teaching I acquired from American. On the latest excursion I watched a passenger and agent argue about which 1 was ruder. There is no evident enforcement of grooming regulations anywhere in the business.
I booked a trip to Cabo,Mx.with AA holidays.Over the returned excursion we were booked with USAir.the flight was cancelled due to the fact in accordance with the agent there was no plane to fly us back to Monterey.We experienced to spend
The 9/15/15, it's going to choose a while to get forgotten. Setting up with Yet another hold off within our flight, which theoretically would go away Orlando 19: 40h, and soon after several hours of delay, again due to problems with the aircraft, the commander warned us that perhaps the aircraft would not consider off as a result of feasible structural dilemma Along with the baggage doorway in the aircraft along with the door was opened to any one who desired to go away the aircraft.
consumer service agent from the “technological innovationâ€/World-wide-web team named lisa truly HUNG UP on me when i was speaking. i’ve hardly ever had this kind of very poor knowledge in advance of. she was very rude right before hanging up.
Just flew The united states airlines through american eagle….had the rudest flight attendant ever….An additional passenger was javing queries on connecting flight …she was so worried lacking it…flight attendant was so impolite and no help….she was nasty to travellers full serving beverages…..we sat for twenty minutes waiting foe gate when landing in chicago…Many people necessary to uae restroom…she snapped at people today after we attempted to use restrooms.